We provide free shipping on all orders within India. Currently, we do not ship outside India.
Orders are usually dispatched within 24 to 48 hours after confirmation from the customer. Delivery typically takes 2 to 3 business days, depending on the customer’s location.
Delivery timelines may be extended during government holidays or due to unforeseen circumstances.
Delivery Attempts & Charges
The first delivery attempt is free.
If the delivery is unsuccessful due to customer unavailability, our courier partner will re-attempt delivery, and additional charges will apply for the second and any further delivery attempts.
If the courier is unable to deliver the order after multiple attempts, the package will be returned to our fulfilment centre, and a refund will be issued to the original payment method.
Payment Policy
Online Payment: Customers pay only the actual product price.
Cash on Delivery (COD): Unavailable
Return / Exchange Policy
If you wish to return, exchange, or cancel your order, you can do so within 3 days of receiving the product by contacting us at shishacultureindia@outlook.com.
Important Conditions
An unboxing video is mandatory for all return or exchange requests.
Discounted items are not eligible for return or exchange.
Items must be returned in their original packaging.
Products must be unused and undamaged, including the box.
Return / Exchange Process
Log in to our return portal using the same email ID and account that was used to place the order or make the payment.
Select the product you wish to return or exchange.
Once your request is approved, we will arrange a pickup.
Ensure the product is packed with all original materials, including tags and invoice.
After receiving and inspecting the product, we will confirm approval.
The term Burj Al-Arab Shisha can refer to various products, including high-end golden-finished hookah models, specific triangular-shaped shisha bases, or decorative golden mirrors used in traditional Indian "Shisha" (mirror work) embroidery. Beautiful hookah perfect for gifting and home decor Retains and releases good amount of...
The term Golden Wing Shisha primarily refers to high-end, designer hookah models featuring distinctive winged stem designs, These models is characterized by their signature golden "angel wing" stems and premium build quality. Beautiful hookah perfect for gifting and home decor Retains and releases good...
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